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In this issue we present a case study on Oscar's, an up-and-coming contender in the restaurant industry. Our guest column by Mike Higgins, Jr., presents... guidelines for using incentives in an appropriate way. My column is titled "Valuing Differences Can Be Vital." We also feature the increasing use of racing schools as an incentive; and our Letters & E-Mail questions are about ways to revive and reenergize a "tired" recognition program.